In the event that you have placed an order and want to cancel it before it is shipped, you can send us an email to hello@cafidepets.com.

If the order has already been shipped and you want to cancel it, you must write to us at hello@cafidepets.com.

Shipping costs vary depending on the amount of the order:

Germany and Spain (only Peninsula and Balearic Islands)
Standard (1-2 business days)
- Orders with an amount less than €39: Shipping costs at €4.50
- Orders with an amount from €39: FREE shipping costs

Express (24/48 hours)
- Orders with an amount less than €39: Shipping costs at €7.50
- Orders with an amount from €39: Shipping costs €3.00

Rest of Europe (4-10 business days)
- Orders with an amount less than €39: Shipping costs at €4.50
- Orders with an amount from €39: FREE shipping costs

Rest of the World (4-10 business days)
- Shipping costs at €19.00
- Orders with an amount from €39: FREE shipping costs

Returns are easy!

Please put the items in a package and indicate in a note your order number, email address and the reason for the return.

Send the product to:
Cafide Pets S.L.
Carrer Clausell 5 2nd C, 08360 Canet de Mar, Barcelona, Spain

Once we receive the items, we will send you a refund.

Note: Cafide Pets S.L. does not cover return shipping. Usually USPS Parcel/First-Class is cheapest. Remember: You have 14 days from the moment of your order to return the product(s).

If you have any questions, it's easy to talk to us. Just send an email to hello@cafidepets.com and we'll get back to you as soon as possible.

Cafide Pets offers you the following payment methods.

- Credit/debit card
- Pay Pal
- Apple Pay o Pay con Google
- Amazon Pay
- Wire transfer

The warranty period for all our products is 3 years.

Our warranty covers the replacement of affected products in the event of manufacturing defects.

The following are excluded from the guarantee:

- Burns, cuts, scratches, wrinkles, marks, scratches or other damage caused by animals or improper or incorrect use of the product as recommended and advertised.
- Use and contact with chemical products (acids, solvents, dyes, paint, ammonia, lacquers or other hairdressing products...), treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.
- Natural variations in color or texture due to normal use and/or maintenance not in accordance with the manufacturer's specifications.
- Non-premature wear or aging of the product.
- Damages and indirect losses of any kind.